You should be aware that any sort of hallucination is a form of psychosis. Many persons suffering from psychotic illnesses are not aggressive.
Determine what caused the mental emergency. Ask the individual what’s wrong, and if anybody else is around, ask them to offer any details that may help clarify what someone is going through.
Maintain your composure. Emotions are infectious, and acting calmly and respectfully will assist the worried individual calm down.
Calm the person. The person may be feeling overloaded, scared, irritated that they can’t manage their emotions, and humiliated of losing control in front of others. Let the individual know that, even if you aren’t going through the same thing they are, their sentiments are genuine and you can understand why they are experiencing it.
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